The product is over 12-month and it is damaged by the customers themselves.
It begins the day you place your order.
Please contact us through support@thorplug.com
You can tell us the order# or send us the screenshot of the order.
If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
Send the return to: Thorplug, RETURNS/EXCHANGES DEPT, Room 506, Chuangye Mansion Zhongxin Rd, Bao’an District Shenzhen, China. offer your tracking number to support@thorplug.com, so that we can refund