The product is over 12-month and it is damaged by the customers themselves.

It begins the day you place your order.

Please contact us through

You can tell us the order# or send us the screenshot of the order.

If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

Send the return to: Thorplug, RETURNS/EXCHANGES DEPT, Room 506, Chuangye Mansion Zhongxin Rd, Bao’an District Shenzhen, Chinaoffer your tracking number to, so that we can refund