FAQs

FAQS


The product is over 12-month and it is damaged by the customers themselves.

It begins the day you place your order.

You can tell us the order# or send us the screenshot of the order.

If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

Send the return to: Thorplug, RETURNS/EXCHANGES DEPT, Room 506, Chuangye Mansion Zhongxin Rd, Bao’an District Shenzhen, China. offer your tracking number to support@thorplug.com, so that we can refund

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