Shipping & Delivery
For shipping quotes (international, expedited, overnight, 2-day, etc) place the items you would like to purchase in your cart, go to your Cart, then click “Proceed to Checkout”. Enter your shipping zip code and the shipping rates will automatically generate based on the item’s weight and the delivery location. If the shipping rates do not generate, please email firstname.lastname@example.org.
Orders are processed within 2 business day from submission.
- International orders are shipped via epacket (14-21 days for delivery) with tracking ID.
- Delivery times are subject to change depending on a country’s customs process.
Customs Duties and Taxes
Orders shipped out may be subject to import taxes, customs duties, fees, and/or VAT (Value Added Taxes) levied by the destination country. You are responsible for paying any taxes, duties, customs fees, and/or VAT charged by your government, as Thorplug has no control over these charges and cannot predict what they may be. Please contact the local customs office in the relevant jurisdiction for additional information on customs policies or duties.
Customs clearance procedures and inspections can cause delays beyond our original delivery estimates. Thorplug is not responsible for delays in shipping caused by extraneous factors (such as weather, inspections, incorrect addresses, labor disputes, and/or transportation problems). We cannot be responsible for lost or damaged packages.